​We want you to be satisfied with your purchase. If you’re not, most items can be returned within **30 days of receipt** for a refund, subject to the terms below.

 

 What Can Be Returned

• Most unused, undamaged items in original packaging

• Items must include proof of purchase (invoice or order number)

 

Non-Returnable Items

Some items are marked as “Final Sale” or “Non-Returnable” on the product page. These cannot be returned or refunded. Please check product listings before placing your order.

 

How to Initiate a Return

1. Email us at [hello@skilplane.com](mailto:hello@skilplane.com) with your order number and reason for return.
2. We will confirm eligibility and provide you with the return address in New Zealand.
3. All items must be returned freight prepaid, using a trackable and insured service (e.g., FedEx, DHL, UPS, or local postal service).

 

International Returns

If you are returning an item from outside New Zealand, please note:

• You are responsible for all return shipping costs to our New Zealand warehouse

• We are not responsible for any import duties, taxes, or customs clearance fees incurred in sending your return

• Returned packages must be clearly marked as "Returned Goods" to avoid import charges being levied

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Returns that are not clearly marked, or that incur import fees, may be refused or refunded minus any charges incurred.

 

Refund Terms

• Returns are subject to a 25–35% restocking fee

• Original shipping costs are non-refundable

• Refunds will be issued within 5–10 business days of return receipt and inspection

• Items returned in used, damaged, or incomplete condition may not be eligible for a full refund

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Items returned to the wrong address or without prepaid shipping will not be refunded.

 

Refused or Missed Deliveries

If you:

• Refuse delivery

• Miss multiple delivery attempts

• Return a non-defective or correctly delivered item

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You will be charged all original and return shipping fees, plus a restocking fee (25–35%). Return shipping costs may range from $10 to $1,000, depending on size and weight. These will be deducted from your refund.

 

Order Cancellations

• Orders cancelled within 3 business days of placement are eligible for a full refund

• Orders cancelled after 3 business days may incur a 10% cancellation fee, plus deduction of any prepaid shipping costs

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Contact Us

For returns, cancellations, or any questions, please contact:

[hello@skilplane.com](mailto:hello@skilplane.com)
Skilplane Limited, Tokoroa, South Waikato, North Island, New Zealand 3420​​​​